Call Center Training 【Improve call center operations】

Call Center Training Overview

In the call center training category, we offer a wide selection of training programs to brush up call center operator's skills that would improve customer satisfaction, as well as to acquire the know-how that supervisors need in call center management.

What is expected of a call center operator

Call center operator are expected to have great telephone skills.

In recent years, call center operators are expected to have more different skills depending on the company. For example, skills in handling various complaints, customer satisfaction and responding to emails and live chat.

What is expected of a call center supervisor/manager

A call center supervisor/manager is expected to manage the call center performance. Responsiveness and follow-ups are just as important as customer satisfaction in call center management.

Features of Call Center Training

Reskill's Call Center Training has the following features.

Acquire practical management skills

In the supervisor training, participants will clarify the basic roles and responsibilities of a manager and learn practical management skills for a wide range of tasks. Trainers will understand and learn important skills which will directly affect client satisfaction and business performance.

Practical training by role-playing

After learning the basic skills, call center operator training will help trainees improve their overall telephone skills through role-playing in order to increase customer satisfaction. The curriculum is designed to make sure trainees will be able to apply those skills to the real world immediately.