Acquire the skills and knowledge required as a call center representative
At this training, participants will brush up on their skills by relearning what the call center representative's responsibilities are and their communication skills over the phone.
Participants will learn the basics of making and receiving calls and practice through role-playing. As a result, they will gain skills that can be immediately used.
We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.
Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.
To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.
Training Code: 100185 Information updated:
Participants will acquire the skills centered around business phone calling by truly understanding what the responsibilities of a call center representative are. Trainees will acquire the phone skills to sound friendly and attentive to the customers.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Call center customer service skills are directly connected to service and product quality and service speed. Even if you have worked at the call center for a long time, you can reconfirm your skills to improve the quality of the product.
For those working as an operator for the first time, this will be a valuable experience for any participants as they will acquire the basic skills of working as an operator,
We have had many trainees who are managers taking this course to learn how to train their operators.
Acquire the basic skills of phone communication such as making a call, receiving a call, answering questions, and responding to complaints.
With a basic understanding of telephone etiquette, trainees will further acquire the techniques and thought processes that will improve customer satisfaction.
By outputting what they learned in the course, partcipants will be able to level up their skills and service quality.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. What is customer loyalty | [Goal] Recognize the advantages of companies with high customer loyalty |
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| 2. The basic phone skills for a call center representative | [Goal] Relearn about call center representative's job, role, and responsibility |
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| 3. Speaking and listening | [Goal] Learn the basics of speaking and listening over the phone |
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| 4. Leave a good impression | [Goal] How to speak to leave a good impression on the customers |
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| 5. How to handle customer complaints | [Goal] Know how to deal with complaints over the phone |
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| 6. Role-playing | [Goal] Acquire the necessary skills through practice activities and apply them at work. |
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We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.
Anyone in the business world can take this course
We offer a variety of instructor-led training programs in Singapore, both online and in-person.
This is the instructor-led Call Center Representative Training course page.
Please see below for additional training courses and related training programs.
Office Hours
Mon-Fri 9:00 AM - 6:00 PM Local Time
