Business Etiquette/Hospitality Training is a program that reviews the basic knowledge of manners which is essential for smooth communication in business situations.
New Employee Young employees Mid-level employees
Business Etiquette/Hospitality Training is a program that reviews the basic knowledge of manners which is essential for smooth communication in business situations involving people of various ages, genders, and positions.
What is gained through good manners and customer service is a good impression on customers, which directly leads to customer satisfaction.As a result, participants will achieve the goal of this training which is improvement of the company's image.
Participants will learn everyday business etiquette through this training.Other than new hires, recently mid-level employees are also takeing this course more frequently.
Customer Satisfaction Training covers the necessary communication skills and mindset to increase customer satisfaction.This training is highly effective in hospitality.
This training is similar to Customer Satisfaction Training.It provides support for various needs, such as call handling, complaint handling, etc.
Customer Satisfaction is how customers feel about a product or service. Each customer has an expectation for a product or service. Satisfaction will be reached when those expectations are exceeded.
Today, with the world overflowing with products and services, the emphasis is on the quality experience rather than the item itself. Customers are interested in the "experience" that accompanies the purchase. Satisfaction comes with the experience. Furthermore, customers will choose companies that provide them with more satisfaction.
To improve customer satisfaction, employees need to have the skills to professionally communicate with customers.
Basic manners are the foundation for customer service.
The balance between talking and listening varies depending on where the conversation takes place. However, the principle should always stay the same.
To understand the needs of customers. It is important to show interest and ask questions while actively listening to what they have to say. In situations where you need to explain things, you should do it in a way the customer can easily understand. This is a skill that can be used to handle customers in person and on the phone.
Reskill's Business Etiquette/Hospitality Training has the following features.
Reskill offers a variety of hospitality training programs for different purposes. Training can be tailored to meet your company's needs.
There are cases where participants need to gain additional skills such as sales skills, complaint handling skills, etc.
Reskill can mix and combine different training programs into an one-day training course, a feature that many companies find convenient.
This training is designed to help business professionals understand the essential etiquette required for smooth communication and to make a better impression.
| Training Course Title | Training Duration | |
|---|---|---|
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In-company Japanese business etiquette training for foreign employees [Acquiring cultural competence] |
6 hours
(Can be changed) |
This training teaches participants basic telephone manners for day-to-day business operations. Participants will learn how to make a great impression over the phone.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Professional Phone Etiquette Training [Raising customer satisfaction] |
6 hours
(Can be changed) |
This training program is designed to equip participants with the skills necessary to effectively handle customer complaints. This category of training covers everything from identifying the nature of a complaint to providing professional and helpful responses.
| Training Course Title | Training Duration | |
|---|---|---|
|
E-Learning Handling Customer Complaints Training | 55分 |
Participants in this training will review the importance of customer service, and learn how to think and take actions from the customer's point of view.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Customer Satisfaction Training [Win the hearts of customers] |
6 hours
(Can be changed) |
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E-Learning Customer Service Success Basic | 42分 |
The training is not limited to general manners but is set up so participants can learn about hospitality skills that leave the audience on a positive note.
| Training Course Title | Training Duration | |
|---|---|---|
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In-company Hospitality Training [Transform your approach to customer service] |
5 hours
(Can be changed) |
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In-company Hotel's Hard Claim Training |
3 hours
(Can be changed) |
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In-company 5S Training for the Hospitality Industry |
3 hours
(Can be changed) |
|
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In-company Customer Satisfaction Training for the Hospitality Industry |
3 hours
(Can be changed) |
|
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In-company Hotel Industry Business Etiquette Training |
4 hours
(Can be changed) |
Here is an example of a curriculum for Business Etiquette/Hospitality Training. Please use it as a reference for the flow of the training.
01Customer Satisfaction
Gain a fundamental understanding of customer satisfaction to grasp the current situation
02Effective Customer Service
Review the basic etiquettes to properly serve customers
03Listening and Speaking skills
Improve customer communication skills
LASTHandling Phone Calls
Develop the skills for professional telephone handling, taking appointments, and dealing with complaints
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