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Does the Hospitality Trainingcourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Hospitality Training course available online?

Online and partially web-based courses are both available upon request.

Corporate Training Home > Skill-Based Training > Business Etiquette/Hospitality Training > Hospitality Training > Hospitality Training [Transform your approach to customer service]

Hospitality Training [Transform your approach to customer service]

Learn essential hospitality etiquette to elevate your team’s professionalism and drive business growth

Many companies strive for exceptional customer service, but often fall short. This training goes beyond the manual, equipping participants with the essential skills to turn good service into extraordinary experiences. Discover how to create lasting customer connections and drive business growth through the art of hospitality.

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3 Keys Features of Reskill Training

Full Preparatory Support

You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.

Flat Rate Pricing

With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.

Online Training Options

We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.

Training Code: 100319 Information updated: 2024/08/26

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Hospitality Training Goals

Through this training, participants will learn the basics of hospitality etiquette in order to provide high quality customer service. Participants will also acquire skills that can be implemented right away.

Who Benefits the Most

Young employees Mid-level employees

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Those in the service industry who want to provide higher quality services

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Result of Hospitality Training

Ability to gain a deeper understanding about hospitality and learn basic etiquette
Learn the basic elements of customer service communication such as listening skills and speaking skills.
Gain knowledge of how to handle phone calls, complaints, and other issues that may occur in real life work situations.

Training Objectives

1. Gain the ability to understand what hospitality is and how it impacts customer satisfaction

Participants will learn the basics, such as the difference between customer service and hospitality, and the importance of proper manners to improve customer satisfaction.

2. Learn the basics of customer service, including how to speak and listen in a more sophisticated manner.

Participants will learn specific techniques on how to speak and listen to customers for better customer service. Participants will also work on difficult scenarios, such as "how to reject a customer".

3. Develop the skills to professionally answer the phone and handle complaints

Participants will learn telephone etiquette and tips to leave a positive impression.
Participants will also learn how to deal with and resolve complaints through role playing.

Estimated Training Duration

5 hours (subject to change)

Hospitality Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Customer Satisfaction	[Goal] Gain a fundamental understanding of customer satisfaction to grasp the current situation
1. Customer Satisfaction	[Ice-breaker] - What is Customer Satisfaction? Customer Satisfaction [Exceeding customer expectations] The necessity of customer satisfaction [Exercise] - Self-reflection
2. Effective Customer Service	[Goal] Review the basic etiquettes to properly serve customers
2. Effective Customer Service	Put yourself in the customer’s shoes 5 principles of hospitality Greetings [Initiate the greeting/ Greetings need to be heard to add meaning and value to the recipient] Facial expression [How to smile naturally/smile training] Appearance [Cleanliness] [Exercise] - Review your personal appearance/Workplace policy Body language [Posture/Gestures] Choice of words [Speak politely/ Cushion words]
3. Listening and Speaking skills	[Goal] Improve customer communication skills
3. Listening and Speaking skills	[Exercise] - Reflecting on listening and speaking skills Active listening skills Questioning skills [questions to identify needs] [Role-play] - Listening while asking questions Active listening pitfalls Speaking skills [Purpose of communication/ Communicate with ease] - Self-improvement
4. Handling Phone Calls	[Goal] Develop the skills for professional telephone handling, taking appointments, and dealing with complaints
4. Handling Phone Calls	[Exercise] - Phone handling strategies Professional phone handling habits Inbound calls [Flow, handling tips] Outbound calls/[Cchoosing the right time to call / call preparation]. Useful expressions for different situations Handling complaints over the phone [Review the 6 basic steps] [Role-play] - Dealing with a complaint [Exercise] - Realizations

Training Cost

We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.

The number of participants, training content and training formats can all be adjusted afterwards with no additional charge.
Last minute changes can be made with no additional charge.

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Hospitality Training Participant Requirements

No particular requirements

Area

We offer training either online or in-person training within Singapore.

Frequently Asked Questions

I would like to know how much the Hospitality Training course cost.: Click here to get a quotation in 10 seconds.

Does the Hospitality Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Hospitality Training course available online?: Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

This page is about Hospitality Training course planned for a single company. Please see below for other training courses and related training programs.