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Does the Hospitality Trainingcourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Hospitality Training course available online?

Online and partially web-based courses are both available upon request.

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Hospitality Training [Transform your approach to customer service]

Learn essential hospitality etiquette to elevate your team’s professionalism and drive business growth

Many companies strive for exceptional customer service, but often fall short. This training goes beyond the manual, equipping participants with the essential skills to turn good service into extraordinary experiences. Discover how to create lasting customer connections and drive business growth through the art of hospitality.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100319 Information updated: 2024/08/26

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Hospitality Training Goals

Through this training, participants will learn the basics of hospitality etiquette in order to provide high quality customer service. Participants will also acquire skills that can be implemented right away.

Who Benefits the Most

Young employees Experienced employees

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Those in the service industry who want to provide higher quality services

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Result of Hospitality Training

Ability to gain a deeper understanding about hospitality and learn basic etiquette
Learn the basic elements of customer service communication such as listening skills and speaking skills.
Gain knowledge of how to handle phone calls, complaints, and other issues that may occur in real life work situations.

Training Objectives

1. Gain the ability to understand what hospitality is and how it impacts customer satisfaction

Participants will learn the basics, such as the difference between customer service and hospitality, and the importance of proper manners to improve customer satisfaction.

2. Learn the basics of customer service, including how to speak and listen in a more sophisticated manner.

Participants will learn specific techniques on how to speak and listen to customers for better customer service. Participants will also work on difficult scenarios, such as "how to reject a customer".

3. Develop the skills to professionally answer the phone and handle complaints

Participants will learn telephone etiquette and tips to leave a positive impression.
Participants will also learn how to deal with and resolve complaints through role playing.

Estimated Training Duration

5 hours (subject to change)

Hospitality Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Customer Satisfaction	[Goal] Gain a fundamental understanding of customer satisfaction to grasp the current situation
1. Customer Satisfaction	[Ice-breaker] - What is Customer Satisfaction? Customer Satisfaction [Exceeding customer expectations] The necessity of customer satisfaction [Exercise] - Self-reflection
2. Effective Customer Service	[Goal] Review the basic etiquettes to properly serve customers
2. Effective Customer Service	Put yourself in the customer’s shoes 5 principles of hospitality Greetings [Initiate the greeting/ Greetings need to be heard to add meaning and value to the recipient] Facial expression [How to smile naturally/smile training] Appearance [Cleanliness] [Exercise] - Review your personal appearance/Workplace policy Body language [Posture/Gestures] Choice of words [Speak politely/ Cushion words]
3. Listening and Speaking skills	[Goal] Improve customer communication skills
3. Listening and Speaking skills	[Exercise] - Reflecting on listening and speaking skills Active listening skills Questioning skills [questions to identify needs] [Role-play] - Listening while asking questions Active listening pitfalls Speaking skills [Purpose of communication/ Communicate with ease] - Self-improvement
4. Handling Phone Calls	[Goal] Develop the skills for professional telephone handling, taking appointments, and dealing with complaints
4. Handling Phone Calls	[Exercise] - Phone handling strategies Professional phone handling habits Inbound calls [Flow, handling tips] Outbound calls/[Cchoosing the right time to call / call preparation]. Useful expressions for different situations Handling complaints over the phone [Review the 6 basic steps] [Role-play] - Dealing with a complaint [Exercise] - Realizations

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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Hospitality Training Participant Requirements

No particular requirements

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

I would like to know how much the Hospitality Training course cost.: Click here to get a quotation in 10 seconds.

Does the Hospitality Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.