Participants in this training will review the importance of customer service, and learn how to think and take actions from the customer's point of view.
New Employee Young employees Mid-level employees
Customer Satisfaction Training teaches participants about how to increase customer satisfaction through customer service.
Participants will understand the importance of Customer Satisfaction and know how it is linked to customer loyalty. The curriculum is prepared so participants can think and act from the customer's perspective.
Studies have shown that increasing customer satisfaction will also increase loyal customers and sales.
Furthermore, there are more new customers being brought in by word-of-mouth marketing in recent years.
The success of a business is directly related to customer satisfaction. A more satisfied customer means a successful business.
Additionally,heartfelt customer satisfaction is directly linked to employee satisfaction.
Those who need to strengthen their awareness and skills.
Are you satisfied enough with the textbook-style customer service?
Since the employee's actions directly lead to customer satisfaction, it is important to be aware of the actions.
Actions will vary based on how employees think of customer satisfaction.
Are you able to let employees learn good customer service from each other?
Companies (such as hotels or theme parks) with high customer satisfaction have employees that share a common high standard of customer support as a team.
Reskill's Customer Service has the following features.
The curriculum covers topics more than just basic manners. The training program teaches participants based on examples of companies with high customer loyalty to their services.The training content is designed to be highly practical.
We offer courses to improve customer satisfaction and to meet various objectives.We also provide specific practical training for different industries.
Participants in this training will review the importance of customer service, and learn how to think and take actions from the customer's point of view.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Customer Satisfaction Training [Win the hearts of customers] |
6 hours
(Can be changed) |
|
|
E-Learning Customer Service Success Basic | 42分 |
Here is an example of a curriculum for Customer Service Training. Please use it as a reference for the flow of the training.
01What is Customer Satisfaction?
Understand the meaning of Customer Satisfaction, and understand why Customer Satisfaction improvement is necessary
02How to achieve customer satisfaction?
Be passionate about providing service that leads to great customer satisfaction
03The Basics of Customer Service
Understand and learn the mannerisms and phrases used in customer service industry
04Customer Service Mindset
Develop a customer service mindset to raise the level of customer satisfaction
05How to improve Telephone Customer Service
Ability to improve customer satisfaction during telephone contact
LASTGoal Setting
Incorporate the key points learned in the training into the work environment and put them into action.
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