Corporate Training Home > Skill-Based Training > Business Etiquette/Hospitality Training > Customer Service Training

Customer Service Training 【Be able to think from the customer's point of view.】

Participants in this training will review the importance of customer service, and learn how to think and take actions from the customer's point of view.

Get a Quote (in 10 secs.) General Inquiry Request Information

To know the importance of customer service, think and take action from the customer's perspective.

Who Benefits the Most

New Employee Young employees Experienced employees

For those who work in hospitality or handle customers in their job.
For those who want to improve their customer service and client support skills.
For those who want to learn what serving customers with hospitality is about.

Get a Quote (in 10 secs.) General Inquiry Request Information

Lineup Overview Feature Curriculum

2023/03/09 Information updated

Training in this category helps resolve further issues and concerns

When there is a discrepancy between customer service methods used in the company that needs to be organized and consolidated.
When the employees understand the importance of customer service but are not practicing it enough.
When the employees lack the understanding of hospitality.
For companies that are interested in improving their customer satisfaction with case study method.

Customer Service Training Overview

Customer Satisfaction Training teaches participants about how to increase customer satisfaction through customer service.

Participants will understand the importance of Customer Satisfaction and know how it is linked to customer loyalty. The curriculum is prepared so participants can think and act from the customer's perspective.

The importance of improving customer satisfaction.

Studies have shown that increasing customer satisfaction will also increase loyal customers and sales.

Furthermore, there are more new customers being brought in by word-of-mouth marketing in recent years.

The virtuous cycle of customer satisfaction.

The success of a business is directly related to customer satisfaction. A more satisfied customer means a successful business.

Additionally,heartfelt customer satisfaction is directly linked to employee satisfaction.

How to improve customer satisfaction.

Those who need to strengthen their awareness and skills.

Building awareness for each employee.

Are you satisfied enough with the textbook-style customer service?

Since the employee's actions directly lead to customer satisfaction, it is important to be aware of the actions.

Actions will vary based on how employees think of customer satisfaction.

The skills

Are you able to let employees learn good customer service from each other?

Companies (such as hotels or theme parks) with high customer satisfaction have employees that share a common high standard of customer support as a team.

Features of Customer Service Training

Reskill's Customer Service has the following features.

Training content that can be put into practice right away.

The curriculum covers topics more than just basic manners. The training program teaches participants based on examples of companies with high customer loyalty to their services.The training content is designed to be highly practical.

Goal-oriented and industry-oriented training courses available.

We offer courses to improve customer satisfaction and to meet various objectives.We also provide specific practical training for different industries.

Get a Quote (in 10 secs.) General Inquiry Request Information

Lineup of Customer Service Training

Customer Service Training

Participants in this training will review the importance of customer service, and learn how to think and take actions from the customer's point of view.

Training Course Title		Training Duration
	In-company Customer Satisfaction Training [Win the hearts of customers]	6 hours (Can be changed)
	E-Learning Customer Service Success Basic	42分

Training Curriculum

Here is an example of a curriculum for Customer Service Training. Please use it as a reference for the flow of the training.

01What is Customer Satisfaction?
Goal
Grasp the essence of customer satisfaction
- What is Customer Satisfaction? .
- : What are the possible outcomes of high/low customer satisfaction?
- The importance of customer satisfaction .
- Why businesses should strive to improve CAST?
- Customer loyalty .
- Case Study .
02Customer Service That Goes Beyond Customer Satisfaction
Goal
Understanding customer service that leads to customer satisfaction
- .
- Customer Satisfaction and Customer Expectations [Difference between customer expectations and perceived
- value/Difficulty in understanding customer expectations].
- Five factors of customer satisfaction .
- Customer service that leads to improved customer satisfaction .
- Customer service that leads to lower customer satisfaction Customer service practicum.
- Customer delight /Customer delight service example.
- Delivering delightful customer service: The essence of hospitality.
03Fundamentals of Customer Service
Goal
Master fundamental customer service skills
- 5 Basics of business etiquette.
- Greeting - Let's consider the situation where you are the owner of a store.
- Facial expression .
- Appearance .
- Attitude and behavior/Posture.
- Greeting .
- Language .
- Useful expression/Cushion words/ - Asking questions and listen client attentively.
04Customer Service Mindset
Goal
Develop a customer service mindset to raise the level of customer satisfaction
- How to provide outstanding hospitality from customer's perspective.
- What is hospitality? .
- What makes you to see the things from the customer's standpoint?
- What is hospitality? .
- Service consistency .
- How to handle customer complaints Handling Customer complaints.
- Crisis management plan .
- Countermeasures and responses in the event of an emergency.
05Professional Phone Handling
Goal
Handle telephone inquiries in a way that increases customer satisfaction.
- .
- Key points for effective phone communication /Example.
- - Things to keep in mind when answering phone calls.
LASTGoal Setting
Goal
Transform training insights into actionable practices
- .
- .