Win the Hearts of Customers: Understand and Deliver Exceptional Service
Build lasting customer loyalty by upskilling your staff with the fundamentals of customer satisfaction and service. Participants will learn what customer satisfaction is and how to deliver service that exceeds customer expectations. Enhance their customer service skills and gain the confidence to deliver exceptional experiences by truly understanding their customers' needs.
You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.
With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.
We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.
Training Code: 100050 Information updated:
Master customer satisfaction fundamentals and effective service techniques through practical exercises and case studies
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
This training is suitable for those in the customer service industry.
You must fully understand the meaning of ''Customer Satisfaction'' otherwise it will be impossible to meet and satisfy customers needs. Participants will begin by learning the basics of Customer Satisfaction; from there they will have a deeper understanding of the importance of improving customer satisfaction.
There are companies around the world that have built customer loyalty by purely focusing on customer service and trying to differentiate themselves from other companies. Participents will learn key points and examples from actual companies that will help them improve customer satisfaction.
By conducting a customer service self-evaluation then incorporating the points learned in the training, participants can develop a customer service method that will lead to improved customer satisfaction.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
1. What is Customer Satisfaction? | [Goal] Grasp the essence of customer satisfaction |
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2. Customer Service That Goes Beyond Customer Satisfaction | [Goal] Understanding customer service that leads to customer satisfaction |
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3. Fundamentals of Customer Service | [Goal] Master fundamental customer service skills |
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4. Customer Service Mindset | [Goal] Develop a customer service mindset to raise the level of customer satisfaction |
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5. Professional Phone Handling | [Goal] Handle telephone inquiries in a way that increases customer satisfaction. |
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6. Goal Setting | [Goal] Transform training insights into actionable practices |
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We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.
This training course is suited for those who are in their first year of customer service, or those who are new to customer service due to department transfers or change of jobs. Experienced personnel who want to go over the basics of customer service can also participate.
We offer training either online or in-person training within Singapore.
This page is about Customer Satisfaction Training course planned for a single company. Please see below for other training courses and related training programs.
Office Hours
Mon-Fri 9:00 AM - 6:00 PM Local Time