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Does the Hotel Industry Business Etiquette Trainingcourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Hotel Industry Business Etiquette Training course available online?

Online and partially web-based courses are both available upon request.

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Hotel Industry Business Etiquette Training

Elevate your hospitality skills with our essential training program.

This training equips hotel staff with the necessary fundamental knowledge and skills to deliver exceptional customer service. From basic etiquette to handling difficult situations, our program covers all aspects of hotel hospitality. Through engaging in case studies and role-playing exercises, participants will gain practical experience that can be immediately applied in their daily work.

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3 Keys Features of Reskill Training

Full Preparatory Support

You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.

Flat Rate Pricing

With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.

Online Training Options

We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.

Training Code: 100671 Information updated: 2024/10/11

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Hotel Industry Business Etiquette Training Goals

Learn the fundamentals of hospitality business etiquette.

Who Benefits the Most

New Employee Young employees Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Individuals working in the hotel industry, particularly newcomers or those who need to refresh their knowledge.

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Result of Hotel Industry Business Etiquette Training

Develop a hospitality-oriented mindset essential for success in the industry.
Gain knowledge of hospitality etiquette and the ability to apply it effectively.
Master newly acquired skills through role-playing exercises.

Training Objectives

1. Develop a hospitality mindset

Understand the necessary mindset and attitude for providing excellent customer service and hospitality.

2. Master essential hospitality etiquette

Learn fundamental manners and etiquette required for hospitality professionals.

3. Enhance practical skills through role-playing

Develop the ability to handle real-world scenarios and become immediately effective in a hotel setting.

Estimated Training Duration

4 hours (subject to change)

Hotel Industry Business Etiquette Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Essence of Hospitality	[Goal] Understand the fundamental principles of customer satisfaction and hospitality, and recognize their significance in the hotel industry
1. Essence of Hospitality	[Icebreaker] - What are the expectations of the ideal hospitality professional? What is customer satisfaction (CS)? Define customer satisfaction, its importance in the hotel industry, and how to delight customers. Key to creating memorable guest experiences. How to deliver outstanding service.
2. Mastering Hospitality Etiquette	[Goal] Learn and internalize the essential etiquette and manners required for successful hospitality professionals.
2. Mastering Hospitality Etiquette	Basic Etiquette [Master the fundamentals of greetings, bowing, and smiling]. Attitude [Grasping the "Always on stage" attitude] Tone of voice and vocabulary [Polite language/Common mistakes]. [Role Play] - Customer Service Practice. Business Card Exchange [What is a Business Card Exchange/Benefits of a business card exchange/How to exchange business cards properly].
3. Fundamentals of Telephone Etiquette	[Goal] Review the basics of telephone etiquette to respond appropriately to customers.
3. Fundamentals of Telephone Etiquette	Answering and making calls: [How to answer the phone/How to make a call]. Tips for answering phone calls effectively. Listening Skills [Quickly confirming with closed-ended questions/Digging deeper with open-ended questions/Things to be careful of when asking questions]. Other listening skills useful for telephone conversations [Affirmative responses/Paraphrasing]. [Self- study] - Commonly used phrases.
4. Putting Theory Into Practice	[Goal] Acquire practical skills through case studies and role-playing exercises.
4. Putting Theory Into Practice	[Case Study] - Consider how to handle various customer service situations. [Role-Plays]: Case 1: Providing information to a customer. Case 2: Handling a phone inquiry (to be conducted depending on time). [Activity] - Creating an action plan.

Training Cost

We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.

The number of participants, training content and training formats can all be adjusted afterwards with no additional charge.
Last minute changes can be made with no additional charge.

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Hotel Industry Business Etiquette Training Participant Requirements

Better if employees have hospitality experience.

Area

We offer training either online or in-person training within Singapore.

Frequently Asked Questions

I would like to know how much the Hotel Industry Business Etiquette Training course cost.: Click here to get a quotation in 10 seconds.

Does the Hotel Industry Business Etiquette Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Hotel Industry Business Etiquette Training course available online?: Online and partially web-based courses are both available upon request.

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Related Training Information

This page is about Hotel Industry Business Etiquette Training course planned for a single company. Please see below for other training courses and related training programs.