Elevate your hospitality skills with our essential training program.
This training equips hotel staff with the necessary fundamental knowledge and skills to deliver exceptional customer service. From basic etiquette to handling difficult situations, our program covers all aspects of hotel hospitality. Through engaging in case studies and role-playing exercises, participants will gain practical experience that can be immediately applied in their daily work.
We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.
Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.
To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.
Training Code: 100671 Information updated:
Learn the fundamentals of hospitality business etiquette.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Individuals working in the hotel industry, particularly newcomers or those who need to refresh their knowledge.
Understand the necessary mindset and attitude for providing excellent customer service and hospitality.
Learn fundamental manners and etiquette required for hospitality professionals.
Develop the ability to handle real-world scenarios and become immediately effective in a hotel setting.
4 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. Essence of Hospitality | [Goal] Understand the fundamental principles of customer satisfaction and hospitality, and recognize their significance in the hotel industry |
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| 2. Mastering Hospitality Etiquette | [Goal] Learn and internalize the essential etiquette and manners required for successful hospitality professionals. |
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| 3. Fundamentals of Telephone Etiquette | [Goal] Review the basics of telephone etiquette to respond appropriately to customers. |
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| 4. Putting Theory Into Practice | [Goal] Acquire practical skills through case studies and role-playing exercises. |
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We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.
Better if employees have hospitality experience.
We offer a variety of instructor-led training programs in Singapore, both online and in-person.
This is the instructor-led Hotel Industry Business Etiquette Training course page.
Please see below for additional training courses and related training programs.
Office Hours
Mon-Fri 9:00 AM - 6:00 PM Local Time
