Japanese business etiquette training for foreign employees [Acquiring cultural competence]

Level up your team: Essential Japanese business skills for success

This training program is designed to equip your international team members with a comprehensive understanding of the nuances of modern Japanese business etiquette. These skills can be put into practice right away, helping your team navigate the workplace with confidence.

Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100649   Information updated:

Japanese Business Etiquette Training Goals

Training aims to develop the essential business etiquette, mindsets, and skills foreign employees need to succeed in a Japanese workplace and continue working confidently.

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Newly hired non-Japanese employees who are striving to succeed in the business environment.

Result of Japanese Business Etiquette Training

  1. Gain insights into unique Japanese business etiquette and acquire essential skills for the professional sphere.
  2. Enhance communication skills and boost employee' motivation to excel at work.
  3. Comprehensively master the crucial skills required in business settings, including telephone etiquette, email composition, respectful language usage, and guest reception.

Training Objectives

1. Grasp the fundamentals of Japanese business etiquette

Master the essential business etiquette and skills required for success in the Japanese workplace through practical workshops. Gain the confidence to navigate daily tasks smoothly and efficiently.

2. Foster effective communication

Develop a deep understanding of mutual respect and fundamental business etiquette. Eliminate friction in everyday interactions and create a workplace where foreign employees can thrive and contribute their best.

3. Acquire essential business skills

Enhance your proficiency in handling phone calls, writing emails, exchanging business cards, and other crucial tasks through immersive role-play exercises. Build a solid foundation of practical skills for professional success.

Estimated Training Duration

6 hours (subject to change)

Japanese Business Etiquette Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Essence of Japanese business etiquette [Goal] Understand Japanese business etiquette and establish an appropriate mindset.
  • What is business etiquette?
  • Learning business etiquette [Embracing differences and understanding values]
2. Professional etiquette fundamentals [Goal] Learn and master the 5 fundamental principles of Japanese business etiquette
  • [Exercise] Basic greeting phrases
  • Bowing [Bowing posture, Individual bow, Group bow]
  • [Exercise] Practicing individual and group bows
  • Appearance/[Exercise] Check your current attire using the appearance checklist
  • Attitude and Language [Honorific language (Keigo), Different language politeness levels, Inside (uchi) and outside (soto) language]
  • Common mistakes in honorific language [Pattern 1) Overuse of honorific language (Excessive keigo); 2) Confusing honorific and humble language
  • Useful phrases for work [Common expressions, Cushion words, Positive expressions]
3. Workplace etiquette [Goal] Learn and apply business etiquette to succeed at work in Japanese companies
  • Japanese approach to time management [Be on time/Meetings/Lunch time/Working hours/Requests for leaves/Communication]
  • Communication Etiquette and Skills [Active listening, Effective speaking, Basic conversation topics]
  • [Exercise] Practice Speaking Skills
4. Communication etiquette with clients [Goal] Learn how to conduct smooth and professional business interactions with clients, including welcoming visitors and handling business calls
  • Etiquette to observe when hosting clients at your company
  • Guiding Clients: Follow proper guidelines when guiding clients around your office, including navigating stairs, escalators, elevators, and reception areas.
  • [Exercise] Practice making seating arrangements seating [office, car]
  • [Exercise] Develop client-facing skills
  • On-site client meetings etiquette
  • Business card exchange [Types of business cards, The significance of business cards]
  • [Exercise] Practice business card exchange
5. Telephone calls handling [Goal] Learn Japanese telephone etiquette
  • Incoming calls [Calls transfer, Taking proper notes]
  • Outgoing calls
  • [Role-plays] Practice receiving and making calls in various scenarios.
6. Business email communication [Goal] Acquire and apply proper business email etiquette for effective communication
  • Business documents and emails
  • [Exercise] Business email writing rules
  • [Exercise] Applying Insights and Addressing Challenges

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

Japanese Business Etiquette Training Participant Requirements

It is recommended to have basic Japanese language skills, but it is not required.

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

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