Learn how to handle customer complaints and improve on-site customer service skills
In this e-learning video course, you will gain a comprehensive understanding of the nature of complaints, explore the underlying causes and triggers, and master the essential steps of complaint handling. Additionally, you will develop the skills to effectively handle malicious and demanding complaints, learn when to escalate issues to the organizational level, and exude confidence in managing challenging situations.
One of the key features is the high quality of the content, which is used by over 30,000 people annually. Our instructors have only a high rating of 4.75 out of 5.
All video courses by subscription come together with tests. Real-time reports based on test performance allow you to track your progress and understand your performance in the course.
All video courses are available at a flat-rate pricing. In addition to the subscription format, there are also purchase plans available, making it easy to quickly adopt and utilize the courses.
Training Code : 100637 Information updated:
This e-learning video course equips you with the fundamentals of complaint handling, enabling you to apply these skills directly in your work setting. The course delves into the underlying causes of complaints and guides you on crafting effective responses that foster customer satisfaction.
The following is a general list of target participants for the e-learning program and can be adjusted upon review. Please contact us regarding your needs.
Anyone who is interested in improving their complaint handling skills
By understanding the causes of complaints, you can understand what is important to prevent and minimize complaints.
Complaints can be unpleasant, and it is not uncommon for people to feel hurt. To be able to respond appropriately and calmly, you will learn the basic steps of handling complaints.
Excessive complaint handling can also be a source of stress for employees. We will explore how to handle these situations effectively and what systems organizations should follow to adequately respond to customer complaints.
| Total Video Duration | 55 minutes(consists of 3 videos) |
| Content | Available (slides can be downloaded) |
| Test | Included (at the end of the course) |
| Implementation Report | Can be viewed in real-time |
| Viewing Plans | ・Purchase plan: Video (mp4 format) ・Rental plan: Online via Reskill platform |
Please contact us if you would like to see other sample videos.
This course consitsts of 3 videos, which are listed below.
1. Why do Complaints Happen?
Understand the Cause of Complaints
2. Basic complaint handling
Learning how to Handle Complaints
LAST. Typical Customer Complaints
Explore how to handle difficult situations
Our service offers two types of plans: rental plans with specific periods, and purchase plans
| Price | S$ 3,260 (Unlimited duration and number of users) Get a Quote |
| Viewing Methos | Videos will be sent in mp4 format |
| Total Video Duration |
55 min (consisting of 3 videos: 905MB)
13 min : 202MB / 28 min : 466MB / 14 min : 237MB |
| Content | Available (slides can be downloaded) |
| Test | We will send the test as a Word file (participation is not mandatory) |
| Start of Use | Next business day after application |
| Payment consitions | Payment must be made at the end of the following month of purchase (invoice will be issued upon purchase) |
| Total Video Duration |
55 min(consisting of 3 videos)
13 min / 28 min / 14 min |
| Content | Available (slides can be downloaded) |
| Test | Can be conducted online |
| Implementation Report | Implementation status reports can be managed online for each participant |
| Start of Use | Next business day after application |
| Period of Use | Adjustable (Information regarding training results can be accessed even after the end of the period of use) |
| Payment Conditions | Payment must be made at the end of the month following the start day (invoice will be issued upon application request) |
| Period of use plans | Start of use | Mode of use | Rental cost | Click to apply |
|---|---|---|---|---|
| 4 weeks | Can be started immediately |
Online Order process |
S$ 29 Get a Quote |
Apply |
| 2 weeks | Can be started immediately |
Online Order process |
S$ 16 Get a Quote |
Apply |
This page is about a Handling Customer Complaints video course. Please see the information below for other related training programs.
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Mon-Fri 9:00 AM - 6:00 PM Local Time
