Equip your team with the skills to delight customers and foster loyalty.
This training program is designed to equip hospitality professionals with the knowledge and skills needed to enhance customer satisfaction and foster long-lasting relationships with guests. In today's competitive hospitality landscape, with increasing inbound tourism and diverse customer needs, it is more critical than ever to cultivate a loyal customer base.
We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.
Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.
To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.
Training Code: 100670 Information updated:
Explore how to establish a unique service style in one's company and how to enhance customer satisfaction through case studies of companies with high customer loyalty.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Hoteliers, hospitality industry professionals, and individuals interested in enhancing their hospitality skills.
Gain a clear understanding of what customer satisfaction really means and how to provide services that exceed the customer’s expectations.
Learn techniques to enhance your interactions and build stronger customer relationships.
Gain hands-on experience through role-playing exercises.
3 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. Hospitality Fundamentals | [Goal] Develop a solid understanding of customer satisfaction, customer delight, and the other fundamentals of hospitality |
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| 2. Hospitality Mindset and Basic Etiquette | [Goal] Reinforce the hospitality mindset and fundamental etiquette. |
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| 3. Role of Communication Skills in Customer Satisfaction. | [Goal] Develop effective listening and communication skills necessary for customer satisfaction. |
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We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.
Better if employees have hospitality experience.
We offer a variety of instructor-led training programs in Singapore, both online and in-person.
This is the instructor-led Customer Satisfaction Training for the Hospitality Industry course page.
Please see below for additional training courses and related training programs.
Office Hours
Mon-Fri 9:00 AM - 6:00 PM Local Time
