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Online and partially web-based courses are both available upon request.

Corporate Training Home > Skill-Based Training > Productivity Training > Business Productivity Training > In-Basket Training [Improving case processing skills]

In-Basket Training [Improving case processing skills]

Improve your case processing abilities, including analysis, judgment, responsiveness, and overall work speed.

Through in-basket exercises, participants will improve their judgment in various situations. Starting with a timed, multi-case activity, they will identify their current strengths and areas for development. Participants will learn key principles for effective responses and sound judgment, enabling them to handle cases effectively even under pressure. This program hones both management skills and decision-making abilities.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100674 Information updated: 2025/04/01

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

In-Basket Training Goals

The aim of the in-basket training is to develop efficient and appropriate judgment and management skills by having participants process cases within a limited time.

Who Benefits the Most

Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Managers and management-level personnel, or those aspiring to such roles.

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Result of In-Basket Training

Enable participants to calmly assess and analyze situations and available information.
Equip participants with the skills to make sound judgments and take decisive action.
Empower participants to efficiently move from information analysis to decision-making and action under time constraints.

Training Objectives

1. Develop analytical skills for situations and cases

Through in-basket exercises, participants will learn to analyze their current situation and multiple concurrent cases, identify potential problems including risks and opportunities, and determine priorities.

2. From analysis to decision and execution

Through in-basket exercises, participants will develop the ability to think consciously based on their analysis, make rapid decisions within time constraints, and execute them promptly.

3. Gain insight into their own thought processes

Through group work, feedback, and reflection, participants will become aware of their own thinking patterns, leading to the improvement of management weaknesses and enhanced responsiveness.

Estimated Training Duration

6 hours (subject to change)

In-Basket Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Fundamentals of In-Basket Training	[Goal] Understand what is in-basket thinking
1. Fundamentals of In-Basket Training	What is in-basket? Benefits of in-basket training [Enhanced judgment and decision-making speed/Improved problem-solving skills/Ability to focus on higher-value work.] Ground rules for this training: [Be mindful of time /Reflect on completed work and identify areas for improvement.]
2. In-Basket Practice: Handling Multiple Tasks	[Goal] Assess your current skill level by experiencing an In-Basket exercise
2. In-Basket Practice: Handling Multiple Tasks	In-basket practice [Prioritizing work.] Key points for prioritization [In-basket exercise practice/Prioritizing urgency and importance (Eisenhower matrix)/Determine priorities.]
3. Effective Work Management	[Goal] Understand and acquire effective work management methods
3. Effective Work Management	How to manage work efficiently in a limited amount of time. Understand the overall scope of the work. Prioritize tasks based on urgency and importance level. [Exercise] Reflecting on previously implemented exercises.
4. Problem Solving	[Goal] Enhance problem identification and problem-solving skills
4. Problem Solving	Finding and the root cause of problems and resolving them. Questioning the problem. [5W1H framework.] Why-why analysis (Cause-and-effect analysis) [Repeating "why"/Avoid logical leaps/Digging deep until a conclusion is reached.] Determining the cause of the problem [To maximize the effectiveness of problem-solving/To increase the feasibility of countermeasures.] Flow from solution planning to implementation and evaluation [Three key elements of effective countermeasures.] Developing countermeasures [Using logic trees frame.]
5. Practice: Problem Identification and Problem-Solving Skills	[Goal] Strengthen problem identification and problem-solving skills through practical application
	Guidelines for practical exercises. [Exercise] Addressing the issue of team members' delayed deliverable submissions.

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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In-Basket Training Participant Requirements

This training is open to all, but prior management experience is considered an asset.

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

I would like to know how much the In-Basket Training course cost.: Click here to get a quotation in 10 seconds.

Does the In-Basket Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.