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Does the In-Basket Trainingcourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the In-Basket Training course available online?

Online and partially web-based courses are both available upon request.

Corporate Training Home > Skill-Based Training > Productivity Training > Business Productivity Training > In-Basket Training [Improving case processing skills]

In-Basket Training [Improving case processing skills]

Improve your case processing abilities, including analysis, judgment, responsiveness, and overall work speed.

Through in-basket exercises, participants will improve their judgment in various situations. Starting with a timed, multi-case activity, they will identify their current strengths and areas for development. Participants will learn key principles for effective responses and sound judgment, enabling them to handle cases effectively even under pressure. This program hones both management skills and decision-making abilities.

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3 Keys Features of Reskill Training

Full Preparatory Support

You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.

Flat Rate Pricing

With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.

Online Training Options

We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.

Training Code: 100674 Information updated: 2025/04/01

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

In-Basket Training Goals

The aim of the in-basket training is to develop efficient and appropriate judgment and management skills by having participants process cases within a limited time.

Who Benefits the Most

Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Managers and management-level personnel, or those aspiring to such roles.

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Result of In-Basket Training

Enable participants to calmly assess and analyze situations and available information.
Equip participants with the skills to make sound judgments and take decisive action.
Empower participants to efficiently move from information analysis to decision-making and action under time constraints.

Training Objectives

1. Develop analytical skills for situations and cases

Through in-basket exercises, participants will learn to analyze their current situation and multiple concurrent cases, identify potential problems including risks and opportunities, and determine priorities.

2. From analysis to decision and execution

Through in-basket exercises, participants will develop the ability to think consciously based on their analysis, make rapid decisions within time constraints, and execute them promptly.

3. Gain insight into their own thought processes

Through group work, feedback, and reflection, participants will become aware of their own thinking patterns, leading to the improvement of management weaknesses and enhanced responsiveness.

Estimated Training Duration

6 hours (subject to change)

In-Basket Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Fundamentals of In-Basket Training	[Goal] Understand what is in-basket thinking
1. Fundamentals of In-Basket Training	What is in-basket? Benefits of in-basket training [Enhanced judgment and decision-making speed/Improved problem-solving skills/Ability to focus on higher-value work.] Ground rules for this training: [Be mindful of time /Reflect on completed work and identify areas for improvement.]
2. In-Basket Practice: Handling Multiple Tasks	[Goal] Assess your current skill level by experiencing an In-Basket exercise
2. In-Basket Practice: Handling Multiple Tasks	In-basket practice [Prioritizing work.] Key points for prioritization [In-basket exercise practice/Prioritizing urgency and importance (Eisenhower matrix)/Determine priorities.]
3. Effective Work Management	[Goal] Understand and acquire effective work management methods
3. Effective Work Management	How to manage work efficiently in a limited amount of time. Understand the overall scope of the work. Prioritize tasks based on urgency and importance level. [Exercise] Reflecting on previously implemented exercises.
4. Problem Solving	[Goal] Enhance problem identification and problem-solving skills
4. Problem Solving	Finding and the root cause of problems and resolving them. Questioning the problem. [5W1H framework.] Why-why analysis (Cause-and-effect analysis) [Repeating "why"/Avoid logical leaps/Digging deep until a conclusion is reached.] Determining the cause of the problem [To maximize the effectiveness of problem-solving/To increase the feasibility of countermeasures.] Flow from solution planning to implementation and evaluation [Three key elements of effective countermeasures.] Developing countermeasures [Using logic trees frame.]
5. Practice: Problem Identification and Problem-Solving Skills	[Goal] Strengthen problem identification and problem-solving skills through practical application
	Guidelines for practical exercises. [Exercise] Addressing the issue of team members' delayed deliverable submissions.

Training Cost

We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.

The number of participants, training content and training formats can all be adjusted afterwards with no additional charge.
Last minute changes can be made with no additional charge.

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In-Basket Training Participant Requirements

This training is open to all, but prior management experience is considered an asset.

Area

We offer training either online or in-person training within Singapore.

Frequently Asked Questions

I would like to know how much the In-Basket Training course cost.: Click here to get a quotation in 10 seconds.

Does the In-Basket Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.