Crisis Management Training [A Half Day Intensive Course]

Master the basics of crisis management and learn proven strategies to minimize negative consequences

A recent study found that 69% of organizations experienced a crisis within the past five years. Given the severity and potential impact of crises, it's clear that they are an ongoing concern for businesses of all sizes and industries.
While crises can vary widely in nature, having a well-structured crisis management team and plan in place is crucial for mitigating their consequences.
This training will delve into the specifics of crisis management, helping participants differentiate between various types of crises and challenge their current risk management strategies.

Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100523   Information updated:

Crisis Management Training Goals

The purpose of the training is to learn about what kind of immediate response to take when a disaster or a crisis-related event.

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

All Employees

Result of Crisis Management Training

  1. Understand the distinction between crisis management and risk management, and why having a plan in place is essential.
  2. Learn the structure of a crisis management manual and how to create one effectively.
  3. Grasp the importance of the escalation process and what is necessary to implement it successfully.

Training Objectives

1. Understanding the necessity of a crisis management plan

Having understood the types of crises that can occur within a company, trainees will consider how to create a crisis management manual and establish escalation procedures (like escalation rules) for when a crisis occurs.

2. Gaining a comprehensive understanding of crisis response

Trainees will understand what actions are necessary to take when a crisis occurs, enabling them to respond calmly and effectively.

3. Learn how to build an effective crisis management manual

Through practical exercises, trainees will learn how their company can effectively mitigate crisis situations.

Estimated Training Duration

3 hours (subject to change)

Crisis Management Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Understanding Crisis Management [Goal] Gain an understanding of crisis management and its general frameworks
  • [Icebreaker] What is Crisis Management
  • Crisis management fundamentals [Difference between crisis management and risk management.]
  • Overview of crisis management [Crisis management structure: Preparation phase, Response phase, Recovery phase.]
  • Things to be aware of to prevent a crisis effectively
  • Employee engagement in times of crisis
2. Preparation Phase [Goal] Learn about the key items to prepare before a crisis occurs
  • Hazard/Physical risk [Major categories of risks/Hazard risk types, What is necessary to consider when responding for all risks.]
  • Establish escalation rules [Example of the escalation rules, Risk escalation process, Necessity of speed prioritization.]
  • [Exercise] - Review the escalation rules at your current organization.
  • Create a crisis management manual [Key points to consider.]
  • [Short exercise] - Review the manual at your current company.
  • Overlapping hazard map.
3. Response Phase [Goal] Consider all the preparations and responses for natural disasters such as earthquakes, floods, etc.
  • Response process after a crisis occurs
  • Checking facts [Gather information method, Example of information gathering, Communicate the information to the stakeholders.]
  • Hold an emergency response meeting to develop strategies [Confirm the facts and losses, consider and implement response, Accept the crisis fact and announce it to others.]
  • [Activity] - Consider the company’s response during the crisis.
  • [Individual exercise] - Incorporate insights and actions.

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

Crisis Management Training Participant Requirements

No particular requirements

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

This is the instructor-led Crisis Management Training course page.
Please see below for additional training courses and related training programs.

Training Information Summary Page

In-company Trainings

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