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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Enhancing B2C Sales Skills Training course available online?

Online and partially web-based courses are both available upon request.

Corporate Training Home > Job-Based Training > Sales Training > Sales Skills Advanced Training > Enhancing B2C Sales Skills Training [Effective strategies to improve sales performance]

Enhancing B2C Sales Skills Training [Effective strategies to improve sales performance]

Unleash the sales power of your team: Learn how to outperform competitors and become a high-closing salesperson.

This training program is designed especially to empower salespeople with the exceptional skills and knowledge to outshine competitors and consistently close deals. By delving into the key distinctions between high-performing and underperforming salespeople, participants will evaluate their current situation and grasp the essential mindsets and techniques to drive continuous improvement.
The interactive role-playing exercises will allow participants to practice the training content, ensuring that their newfound knowledge becomes part of their sales toolkit.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100650 Information updated: 2025/03/18

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Enhancing B2C Sales Skills Training Goals

This training will help participants to understand the key points of sales in the B2C business and to acquire sales techniques that will enable them to stand out from the competition. The ultimate goal is to develop salespeople who will be chosen by customers because of their personal qualities.

Who Benefits the Most

New Employee Young employees Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

B2C sales personnel with 1 to 5 years of experience.

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Result of Enhancing B2C Sales Skills Training

Gain insights into the key differences between successful and unsuccessful B2C salespeople
Develop a comprehensive understanding and mastery of the individual sales process
Establish clear benchmarks for sales success and define your own aspirations

Training Objectives

1. Understand what makes customers want to buy from some and not from others. Reflect on your own sales approach:

This training will give everyone the opportunity to understand what kind of sales approach motivates customers into buying and reconsider their own approach to enhancing sales effectiveness through self-reflection.

2. Learn sales techniques that will give a competitive edge:

Participants will grasp proven sales techniques that sell, broken down into easy-to-follow steps and understand how to resolve customer distrust, disagreement, and anxiety.

3. Implementing new skills into practice through role-playing:

By practicing, participants can clearly identify areas for improvement in their own sales approach and develop strategies for future improvement.

Estimated Training Duration

6 hours (subject to change)

Enhancing B2C Sales Skills Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Unveiling the Secrets of B2C Sales Success	[Goal] Discover the essential qualities of a successful salesperson
1. Unveiling the Secrets of B2C Sales Success	[Ice-breaker] Reflect on past customer rejections to gain valuable insights. B2C sales vs. B2B sales [Key distinctions in decision-making processes/Nature of B2C]. Common reasons for rejection [Distrust/Mismatched needs/Fear]. Barrier breaking salespeople [Turn distrust into trust/Grasp the needs and pitch the right product/Resolve concerns].
2. Sales Approach	[Goal] Acquire effective strategies to gain the customer’s trust
2. Sales Approach	What is a sales approach? The purpose of approaches [Alleviating the customer's guard and earning customer trust]. Creating a positive first impression [The significance of first impressions, Becoming a "likable salesperson", Cultivating enthusiasm and energy]. The power of icebreakers [What is an icebreaker, The ideal time for an icebreaker, Planning and preparation, Key elements of successful icebreakers]. [Exercise] - Frequently used icebreakers.
3. Interview to Grasp Needs	[Goal] Review tips for effective customer interviews to grasp needs
3. Interview to Grasp Needs	[Exercise] - Questioning. Bridging customer needs and product value [The importance of active listening]. Key points of active listening [Always keeping conversation with customers]. Step 1: Situational questions: Delving into the customer's background and current situation. Step 2: Problem questions: Uncovering the underlying pain points and aspirations. [Exercise] - Situational questions. [Exercise] - Problem questions.
4. Crafting Irresistible Proposals	[Goal] Improve proposal skills to eliminate reasons to rejection
4. Crafting Irresistible Proposals	The anatomy of a clear proposal [Progression from the general to the specific, Embracing the pyramid structure] The proposal basic flow [Setting the stage for effective proposals] Presenting the product [Increase the credibility of the company, Introducing the product, Demonstrating the product features] Proposal delivery Dos and Don'ts [Avoid one-sided proposals, Project confidence] Case study: Product features Pitch the product [Build credibility/Product concept/Product features/Tailoring the story]. Present the future [Imagining a grim future]. Eliminate reasons to reject [Frequently asked questions]/[Exercise] - Practicing proposals.
5. Closing the Deal	[Goal] Master deal closing techniques to increase sales success
5. Closing the Deal	The significance of closing [What is deal closing?] Test closing [Bringing the purchase to life, Employing a series of test closes]. [Exercises] Develop test closes tailored to a specific sales pitch. Final сlosing workflow [Provide options and prices/Appeal without delay/Respond to rejections]. [Exercises] Practicing "Yes, however" method. Post-closing follow-up [Active listening and empathy, Sharing success stories, Crafting a memorable closing statement] Post-sale communication Nurturing unconverted leads
6. Putting it all together	[Goal] Hone skills through role-playing
6. Putting it all together	[Exercise] Practicing a sale with feedback [Exercise] Action plan creation

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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Enhancing B2C Sales Skills Training Participant Requirements

Sales experience is preferred

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

I would like to know how much the Enhancing B2C Sales Skills Training course cost.: Click here to get a quotation in 10 seconds.

Does the Enhancing B2C Sales Skills Trainingcourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Enhancing B2C Sales Skills Training course available online?: Online and partially web-based courses are both available upon request.

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Related Training Information

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