Learn the fundamentals of smooth business telephone etiquette for success in the corporate world
The Phone Etiquette Training for New Employees equips participants with the essential skills to navigate business phone calls with confidence and professionalism, ensuring a positive and memorable first impression.
We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.
Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.
To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.
Training Code: 100659 Information updated:
The Phone Etiquette Training for New Employees goes beyond simply teaching business phone etiquette. It empowers new employees to confidently handle any phone call situation through immersive role-playing exercises.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
New business professionals and those who strive to build a company with strong service culture
Reaffirm the significance of representing your company as a professional. Through lectures and workshops, you will acquire the necessary skills to handle business phone calls effectively.
It's difficult to grasp the other person's mood when you can't see their face. However, a single mistake can negatively affect your company's reputation. Learning effective speaking techniques helps not only leave a favorable impression but also build rapport with customers and business partners.
By actively participating in these exercises, participants will gain insights into their habits and areas for improvement, becoming more comfortable handling phone calls overall.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
1. Professional phone handling | [Goal] Understand the expectations and requirements for professional phone etiquette in a business setting |
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2. Telephone etiquette | [Goal] Obtain a comprehensive understanding of telephone etiquette |
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3. Incoming & outgoing calls | [Goal] Develop the skills necessary to handle calls professionally |
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4. Business email writing | [Goal] Effectively utilize email as a communication tool in a professional setting |
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5. Handling complaints | [Goal] Understanding how to handle complaints over the phone and via email |
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6. Role-playing practice | [Goal] Practice responding to various scenarios |
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We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.
No special knowledge is required.
We offer a variety of instructor-led training programs in Singapore, both online and in-person.
This is the instructor-led Phone etiquette training [Polishing customer service for a great first impression] course page.
Please see below for additional training courses and related training programs.
Office Hours
Mon-Fri 9:00 AM - 6:00 PM Local Time