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Does the Problem Solving Training Basicscourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Problem Solving Training Basics course available online?

Online and partially web-based courses are both available upon request.

Corporate Training Home > Skill-Based Training > Mindset Training > Problem Solving Training > Problem Solving Training Basics [How to proactively solve problems]

Problem Solving Training Basics [How to proactively solve problems]

To think and take action proactively while you develop problem-solving skills.

In this training, participants will learn the basic steps and actions of problem-solving. Regardless of the work field area, the following three steps of "Discovery," "Analyze," and "Solving" will be applied in problem-solving. By understanding the basic flow of problem-solving, participants will be able to be more proactive in solving problems in their work field.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100133 Information updated: 2025/01/22

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Problem Solving Training Basics Goals

Participants will learn procedures and specific problem-solving techniques and have a better grasp of it by doing actual work.
This will nurture employees who can discover problems in their day-to-day work and proactively work to solve them.
As a result, this creates an organization that promotes effective and efficient business operations.

Who Benefits the Most

New Employee Young employees Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

All employees

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Result of Problem Solving Training Basics

Participants will be able to understand the problem holistically, including the underlying causes and potential solutions.
Dig deeper into the different reasons that cause problems and learn specific techniques to identify the different causes.
Understand the methods used to discover issues and how to plan, manage, and execute these techniques.

Training Objectives

1. Gain the necessary skills to solve different problems.

Participants will learn how to identify problems and take steps to identify where problems exist. Then, participants will learn the necessity of rationalizing these issues and learn methods to build consensus with the parties involved.

2. Figure out what causes problems using comprehensive steps.

Participants will learn how to find the deep root cause of each problem. From there, participants will learn how to evaluate the causes and choose which cause to start from.

3. Know how to take the appropriate actions for your goals

Participants will learn how to establish goals based on the identified causes of the problem. Then, steps to reaching those goals are identified.
Additionally, participants will learn how to manage progress during the implementation of the development phase of the process.

Estimated Training Duration

6 hours (subject to change)

Problem Solving Training Basics Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Fundamentals of Problem Solving	[Goal] Understand the problem-solving steps that lead to a real solution
1. Fundamentals of Problem Solving	Icebreaker – What i problem solving [Recalling previous work related to problem-solving] What is problem solving? [3 types of problems/Difference between problems and challanges] Patterns that lead to problem-solving failure [Thinking from HOW/3 Reasons to think from HOW] Problem Solving Steps [4 types of responses/3 Problem Solving Steps]
2. Where does the Problem Occur?	[Goal] Learn how to identify the problem to be solved
2. Where does the Problem Occur?	Exercise – Find where the problem is [Problems not identified/Approach the problem] Determine the key points to identify the problem [Get the whole picture/Narrow the problem down/Identify the problem using evidence] Accurately identify the problem as a whole [MECE framework] Narrow the problem down appropriately [Logic Tree/Steps to create a logic tree/Problem Existence Matrix] Exercise – Create a logic tree/Problem matrices [How to identify a problem/hypothesis] Exercise – Identify the issue/Problem Existence Matrix development [How to start/Create hypotheses and consider your approaches]
3. What is the Cause?	[Goal] Understand methods to identify the cause of a problem
3. What is the Cause?	Digging up the cause of the problem [Causal analysis] How to proceed with causal analysis (asking with why) [the flow for tracking causes with causal analysis/how to proceed with causal analysis] The key points in digging up a problem [Drill deep into the problem utilizing WHERE/Repeat WHY/Be careful of leaps of logic/Drill down until you reach a dead end] Workshop: Practice Causal Analysis (asking with why) Determine the cause of the move [7 points to increase the effectiveness of the solution and countermeasure feasibility]
4. Drafting up an Action Plan	[Goal] Understand methods to identify the cause of a problem
4. Drafting up an Action Plan	Digging down to the cause of the problem [Cause and effect analysis/Examples] How to conduct causal analysis (5 Whys Analysis) Key points when digging into problems Exercise – Causal analysis (5 Whys Analysis) practice Determine which cause to address [Enhancing the effectiveness of problem solving/Fix causes with fewer connections]
5. Ideas for Fixing Problems Soon to Happen	[Goal] Learn how to develop an action plan to implement measures and manage progress
5. Ideas for Fixing Problems Soon to Happen	How we go from thinking of fixes to doing them and checking how they work [When you're coming up with fixes, here are three important things to remember] Using a logic tree to easily discover solutions [Examples] Evaluation [Evaluate which will work best] Exercise – Creating a solution proposal Turn you plan into action
6. Implement Solutions	[Goal] Analyze the effectiveness of the implemented solutions
6. Implement Solutions	Refine goals and implement plan [Clarify goals with 5W2H/Create an implementation planning table] KPI setting and monitoring [What is a KPI?/Why is KPI necessary?/KPI setting/SMART framework/KPI monitoring] Exercise – Practical KPI strategies
7. Summary	[Goal] Think about what we've learned, set new goals for what's next, and start doing them tomorrow
7. Summary	[Exercise] – Implementing insights and actions Share your goals

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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Problem Solving Training Basics Participant Requirements

No particular requirements

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

I would like to know how much the Problem Solving Training Basics course cost.: Click here to get a quotation in 10 seconds.

Does the Problem Solving Training Basicscourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Problem Solving Training Basics course available online?: Online and partially web-based courses are both available upon request.

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Related Training Information

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