Assertive Communication Training [Achieving Good Human Relations]

Learn assertive communication skills and improve productivity at work

In this training, participants will learn how to assert themselves in a respectful and stress-free manner. Most jobs involve communication with people, and assertive communication assists employees in ensuring there are no misunderstandings and help to create more positive working environment.

Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100059   Information updated:

Assertive Communication Training Goals

Understanding how assertive communication can help build strong workplace relationships while reducing stress. Through various role-playing scenarios, participants will practice these skills in different situations and apply them to their work

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

Companies seeking to improve workplace communication

Assertive communication helps organizations strengthen internal cooperation.

Managers seeking to strengthen communication with their team

Assertive communication helps managers provide effective instructions and guidance to their staff. This training course is a popular choice for managers across many companies.

Result of Assertive Communication Training

  1. Maintain a respectful and assertive communication style with colleagues.
  2. Communicate ideas better in a stress-free manner.
  3. Work more efficiently and productively by reducing communication gaps and miscommunications.

Training Objectives

1. Understand the essence of communication

This training equips individuals with practical skills to communicate effectively, resolve conflicts peacefully, and create a more harmonious workplace.

2. Acquire speaking and listening skills

By understanding the fundamentals of communication, participants will gain a deeper appreciation for its importance in building strong relationships and fostering a positive work environment.

3. Learn how to work with different personality types

With our multiple role-playing scenarios, trainees will gain practical assertive communication skills in dealing with different personalities and be able to apply those skills to their job right away.

Estimated Training Duration

6 hours (subject to change)

Assertive Communication Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Assertive Communication Fundamentals [Goal] Understand the basics and necessity of assertive communication
  • Ice breaker - Current challenges.
  • What is assertive communication? [expressing oneself while respecting others.]
  • The benefits of being assertive.
  • Communication mindsets [Integrity/Equality/Frankness/Self-responsibility.]
  • Self assessment [Identify your communication patterns using a checklist.]
  • Understand different types of communication [Assertive/Aggressive/Passive.]
  • Key assertive communication skills [Listening/Speaking.]
2. Active Listening [Goal] Learn how to listen assertively to others
  • Active listening [What is active listening?/Appropriate attitude when listening others.]
  • Self-assessment exercise - “Are you good listener?”
  • Active listening skills [Behavioral engagement/Body language/Eye contact/Vocal qualities/Verbal tracking.]
  • Basic active listening techniques [Paraphrasing/Summarizing/Encouraging/Reflecting Feelings/Questioning.]
  • Questioning techniques [Close-ended questions/Open-ended question/Improving the effectiveness of your conversation.]
  • Group work - active listening practice.
3. Assertive Speaking [Goal] Understand how to organize your thoughts and communicate them to others assertively
  • The importance of effective communication [Effects of taking the other person's perspective.]
  • DESC method [What is the DESC method?/How to organize what you want to say/Example of DESC communication.]
  • Use I-messages in communication [I-message and YOU-message.]
  • Exercise - Practicing I-Message/Exercise - Practicing the DESC method [With junior employees/With senior employees/With your boss/Complaints from members.]
  • Request/Convey different opinions [Making requests effectively/Convey communicating different opinions (disagreement).]
  • Case study - Communicate assertively with team members.
  • Preventing miscommunication [Adjust your communication style to others.]
4. Quality of Relationships [Goal] Learn how to interact with others to improve the quality of relationships
  • The importance of relationship quality [A core theory of success.]
  • Strengthening relationships with team members [Utilizing the PDCA cycle and communicating assertively with colleagues.]
  • Mini task - Analyzing your team's relationship.
  • Strengthening relationships with team members for managers [Delegate/Encourage/Correct/Teaching.]
  • Exercise - Applying the knowledge you have gained to your own team.
5. Practicing Assertive Communication [Goal] Put the assertive communication skills you have learned into practice
  • Case studies based on real-world situations
  • Case 1 - How to decline a request from your boss assertively.
  • Case 2 - A chronically late employees.
  • Practicing assertive communication for the workplace [Start with small talk.]
  • Exercise - Applying insights and action

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

Assertive Communication Training Participant Requirements

Teams that want to improve communication and productivity

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

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